Privacy policy

This policy covers Memphis Key. Last updated November 9, 2026.

What we collect

• When you send our form: your name, mobile number, what happened, your area, your message, the page you sent it from, and that you ticked the box agreeing to a call or text back. The form reaches us by email.
• When you text us back: your number and anything you send, including photos.
• To do the job: the job address, vehicle details or VIN, and photos of the lock or key before and after the work.
• The ID check: the technician looks at your ID or paperwork to confirm you may enter. We do not keep a copy of your ID.
• Payment: handled by a card processor. We do not store full card numbers.

Why we use it

To answer your request, quote, book and do your job, send you job updates, keep records of what was agreed, and handle complaints.

What we never do

• We do not sell your information.
• We do not use your number for marketing, and we do not share it with anyone for their marketing.

Who we share it with

The locksmith from our team we send to your job, so they can do it. Beyond that, only the services we need to run the business: our website host (Cloudflare), which also delivers the form to us by email, our email provider, the card processor and job software.

This website

This site uses no analytics, no advertising cookies and no third-party trackers. Our host sees your IP address when you load a page or send the form, and the form uses it for a few minutes to block spam; we do not keep it in our records.

How long we keep it

Job records are kept as long as we need them for business and tax records. Form messages that never become a job are deleted within 12 months.

Your choices

Ask for a copy or deletion of your information with the form on our contact page. Reply STOP to any text to stop messages.